Refund policy
VINIMIST is a brand of Vardhan Cosmetics. Fragrances are personal-care products, so for hygiene and safety reasons we follow the policy below.
Returns
We accept returns or replacements only if the product you received is damaged, leaking, defective or different from what you ordered. Opened, used or partially used products cannot be returned unless they are defective.
How to request a return
- Contact us within 48 hours of delivery at support@vinimist.com or on WhatsApp at +91 99199 17167.
- Share your order number, clear photos of the product and outer box, and an unboxing video recorded without cuts.
- Once approved, we will arrange a reverse pickup where available, or share return instructions. Please keep the product, box and all packaging.
Refunds
After the returned item reaches us and passes inspection, we will offer a replacement or a refund. Approved refunds are issued to the original payment method within 5-7 business days. For Cash on Delivery orders, refunds are made to a bank account or UPI ID you share with us.
Cancellations
You can cancel an order at any time before it is dispatched by contacting us with your order number; the full amount will be refunded to the original payment method. Orders cannot be cancelled once dispatched. We may cancel an order (with a full refund) if an item is out of stock, a pricing error occurs, or the order appears fraudulent.
Non-returnable items
Opened or used fragrances (unless defective), discovery sets and 8 ml minis once opened, and products damaged through misuse after delivery.
Contact
support@vinimist.com | +91 99199 17167 | 9:00 AM - 7:00 PM IST. Grievance Officer details are listed on our Contact Information page.